Return Policy

 

Our goal at Lilla Bordas Portraits is your complete satisfaction with your purchase.

In the case of camera failure, inclement weather or any other unforeseen incident that prevents Lilla Bordas Portraits from photographing on a scheduled date and rescheduling is not possible, client will get a refund of their deposit if applicable. No refund will be given under any circumstances if client fails to attend the session on the day and at the time listed once your booking was made.

 

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned Lila Bordas Portraits has a strict NO REFUNDS POLICY. Once a transaction has been completed (the buyer selected and paid for the photographs and Lilla Bordas Portraits sent the buyer the matching digital file) it is then considered nonrefundable. Refunds will NOT be given due to not liking an image, changing their mind or any other reason.

Any questions regarding this policy, please call 978-484-0535 or email hello@lillabordasportraits.com

 

Refund/Exchange policy for custom photo products (albums, folio images, wall art, etc)

 

Due to the custom, pre-designed nature of these products, there are no refunds on any physical products. Upon delivery client will have to inspect the products and sign a waiver that they’re damage free and to their satisfaction. After this inspection there will be no refund given due to damage or mistakes.